Website Policies – Greta Coffees
Contact for inquiries or requests:
Email: [email protected]
Phone: +55 19 98919‑2810
1.1. General Conditions
Your satisfaction is our priority. If you are not satisfied with your purchase, we accept returns under the following conditions:
Return Period: Within 7 (seven) calendar days after receiving the product, in accordance with the Consumer Protection Code.
Product Condition: The product must be in its original packaging, unused, and accompanied by all accessories and manuals.
1.2. Return Procedure
Contact our Customer Service via the email or phone listed above, mentioning your order number and reason for return.
We will provide instructions for returning the product.
Return shipping costs will be covered by us.
1.3. Refund
After receiving and evaluating the returned product, a refund will be processed within 10 (ten) business days.
Refunds will be issued to the original payment method.
2.1. Delivery Timeframes
Order Processing: Orders are processed within 2 (two) business days after payment confirmation.
Delivery Times:
Southeast Region: 3 to 5 business days.
South and Central-West Regions: 5 to 7 business days.
North and Northeast Regions: 7 to 10 business days.
2.2. Shipping Methods
We offer the following shipping options:
Postal Services: PAC and Sedex.
Partner Carriers: Available for selected regions.
Customers select shipping methods at checkout; shipping costs are calculated based on product weight and delivery location.
2.3. Tracking
You will receive a tracking code via email to follow your shipment.
2.4. Delivery Attempts
Up to 3 (three) delivery attempts will be made. If unsuccessful, the order will return to our distribution center. We will contact you for a new delivery attempt, which may incur additional shipping fees.
3.1. Information Collection
We collect personal information provided during registration, such as name, CPF, address, email, and phone number, to process your orders and enhance your website experience.
3.2. Use of Information
We use your information to:
Process orders and issue invoices.
Communicate order status and promotional offers.
Improve services and customize customer service.
3.3. Information Sharing
We do not share your personal information with third parties except when necessary to deliver products or as required by law.
3.4. Information Security
We implement stringent security measures to protect your personal data against unauthorized access, alteration, or loss.
3.5. User Rights
You may access, correct, or delete your personal information by contacting us via the email provided above.
3.6. Cookies
We use cookies to enhance your browsing experience. You can manage cookies through your browser settings.
3.7. Changes to Privacy Policy
We may periodically update this policy. Changes will be clearly communicated on our website.
